Privacy Policy
Who We Are
Our website address is: https://bgtech.net.
Operating under Background Technology DWC-LLC, based in Dubai, United Arab Emirates, we are committed to protecting the privacy of our global customers. This policy outlines how we handle your data when you purchase software license keys at bgtec.net.
For privacy-related inquiries, contact us at: privacy@bgtec.net
Last Updated: 28 March 2026
1. What Information We Collect
We collect the following categories of personal data when you visit or purchase from bgtec.net:
| Data Type | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, username | Account creation, order processing |
| Contact Data | Email address, phone number | Order confirmation, customer support |
| Payment Data | Billing address, transaction ID | Payment processing (we do NOT store card numbers) |
| Technical Data | IP address, browser type, device ID | Security, fraud prevention, analytics |
| Usage Data | Pages visited, time on site, clicks | Site performance & UX improvement |
| Communications Data | Support tickets, live chat logs | Customer service quality |
We never store raw credit/debit card numbers. All payment processing is handled by PCI-DSS compliant third-party gateways.
2. How We Collect Your Data
- Directly from you — when you register, place an order, or contact support.
- Automatically — via cookies, server logs, and analytics tools when you browse bgtec.net.
- Third parties — payment processors, fraud detection services, and analytics platforms.
3. How We Use Your Data
We use your personal data for the following purposes:
- Order Fulfillment — To deliver your software license key instantly to your registered email.
- Account Management — To maintain your customer account and purchase history.
- Payment Processing — To authorize and complete your transaction securely.
- Customer Support — To resolve issues, handle refund requests, and answer queries.
- Security & Fraud Prevention — To detect suspicious activity and protect our platform.
- Marketing Communications — To send you deals and updates (only with your consent; unsubscribe anytime).
- Legal Compliance — To meet obligations under UAE law and applicable international regulations.
4. Third-Party Services We Use
We work with trusted third-party providers. Each operates under their own privacy policy:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Stripe / PayPal | Payment processing | stripe.com/privacy / paypal.com/privacy |
| Google Analytics | Site traffic & behavior analytics | policies.google.com/privacy |
| Mailchimp / similar | Email marketing & order notifications | mailchimp.com/legal/privacy |
| Cloudflare | Security, DDoS protection, CDN | cloudflare.com/privacypolicy |
| Live Chat Provider | Real-time customer support | Per provider policy |
We do not sell, rent, or trade your personal data to any third party for their own marketing purposes. Ever.
5. Cookies & Tracking
We use cookies to improve your experience on bgtec.net. Here's what we use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Cart, login session, checkout | Session |
| Analytics | Google Analytics tracking | Up to 2 years |
| Marketing | Retargeting ads (if applicable) | Up to 90 days |
| Preferences | Language, currency settings | 1 year |
You can manage or disable cookies via your browser settings at any time. Note: disabling essential cookies may affect checkout functionality.
6. Data Retention
We retain your personal data only for as long as necessary:
- Order & transaction records — 5 years (UAE commercial law compliance)
- Account data — For the life of your account + 12 months after closure
- Marketing data — Until you unsubscribe or withdraw consent
- Support communications — 2 years
7. Your Rights
Depending on your location, you may have the following rights:
- Access — Request a copy of the personal data we hold about you.
- Rectification — Ask us to correct inaccurate data.
- Erasure — Request deletion of your data ("right to be forgotten").
- Objection — Object to us processing your data for marketing.
- Portability — Request your data in a machine-readable format.
- Withdraw Consent — Opt out of marketing emails at any time via the unsubscribe link.
To exercise any right, email privacy@bgtec.net with the subject line: "Data Request – [Your Name]". We will respond within 30 days.
8. Security
We take data security seriously:
- All data is transmitted over SSL/TLS encryption (HTTPS).
- Payment data is processed via PCI-DSS compliant gateways — we never see your card number.
- Access to customer data is restricted to authorized personnel only.
- We conduct regular security audits of our platform.
Despite these measures, no system is 100% immune. We encourage you to use a strong, unique password for your account.
9. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will:
- Update the "Last Updated" date at the top of this page.
- Notify registered customers by email for material changes.
Continued use of bgtec.net after changes are posted constitutes your acceptance of the updated policy.